We are comited to you

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SVINNS recognises the following rights and duties of the patients:

  • To receive considerate and respectful care.
  • To receive information on diagnosis, treatment and medicines.
  • To obtain all the relevant information about the professionals involved in the patient care.
  • To expect that all the communications and records pertaining to his/her case be treated as confidential
  • To every consideration of his/her privacy concerning his/her medical care programme.
  • To expect prompt treatment in an emergency
  • To refuse to participate in human experimentation, research, project affecting his/her care or treatment.
  • To get copies of medical records
  • To know what hospital rules and regulations apply to him/her as a patient and the facilities obtainable by the patient.
  • To get details of the bill.
  • To seek second opinion about his/her disease, treatment, etc.

Duty/Responsibility of patients in SVINNS are

  • To faithfully undergo the agreed therapy.
  • To follow the doctors’ instructions diligently.
  • To take necessary preventive measures in case of infectious diseases as per the doctors’ instructions.
  • To be aware that doctors and nurses are also human beings and are amenable to mistakes and lapses.
  • To make the payment for the treatment, wherever applicable, to the doctors/hospital promptly.
  • To respect the autonomy of the doctors and nurses.

Hospital Infection Control (HIC)

SVINNS insists on adherence to standard precautions at all times. Cleaning, disinfection and sterilization of facility and equipment is carried out as per our updated infection control manual.T

All healthcare workers are trained to use hand hygiene facilities in all patient care areas, and compliance is ensured through direct monitoring as well as monitoring through CCTVs. All such providers are given gloves, masks etc. and trained in their proper use and disposal.

The hospital has been certified by the MP State Pollution Control Board. We have an annual contract with M/s Bhopal Incinerators Limited, the common bio-medical waste treatment and disposal facility of the city.

Proper segregation and regular collection of BMW from all patient care areas of the hospital is ensured. All staff handling bio-medical waste are mandated to use proper personal protective gear during such activity.

SVINNS Management of Medication (MOM)

All medications used or prescribed in the Hospital are purchased through the Procurement module of the computerized Hospital Management System, which has been designed to be compliant with global standards. The system takes care of all related functions like purchase order, proper storage location records etc.

At the time of writing the prescription, the Consultant/Doctor on duty has to enter the dosage (standard dosage patters are suggested by the system), frequency and route of administration, and duration of taking the medication.

For OPD patients, the prescriptions are dispensed from the medical store on retail basis. For IPD, the prescriptions entered by the Doctor are electronically conveyed to the medical store, from where the prescribed medications are issued to the patient and sent to the ward.

The list of high risk medication suggested by Institute of Safe Medication Practices (ISMP) and mode of administration are clearly displayed in the intensive care unit. Administration of all such medicines is done strictly under the supervision of doctor on duty.

Implantable prostheses are procured from standard companies as per need, and issued to the patients for implantation during surgery. These are issued directly from the store to the operation theatre technicians, for autoclaving before being implanted. The original stickers of the implants are pasted onto the patients case file papers as a standard practice.

Narcotic drugs and Psychotropic substances are used in this Hospital only in the Operation Theatre and in ICU.

These drugs and substances are kept under lock and key, in the custody of OT In-charge, and dispensed/issued only on the prescription of the Anesthetist.

A proper record of the purchase and usage/issue of such drugs is maintained by the OT In-charge, and the same is submitted to Health Authorities at the time of every fresh purchase and at other times as required.

NO radioactive drugs are used or prescribed in this Hospital.

Hospital formulary.

The hospital does not have any in-house formulary. No drugs or compounds are formulated at the Hospital. All mediations administered or prescribed at the hospital are available from the commercial market.

A list of medications normally prescribed for patients visiting the hospital has been entered in the Hospital Management Software. The list includes the normal dosage for each such medication.

Medications which are not normally prescribed and hence not entered in the computer software (HMS) are procured from the market on being so advised by the consultants.

Medications available in the Hospital’s Medical Store are listed out on computer screen at the time of prescription by the consultant or duty doctor. Medications that are out of stock or are down to critically low levels of stock are flagged by the system and procured periodically from the market. For all medications, the software system considers the past usage pattern and accordingly lists out the formulations etc. to be procured for usage during the next subsequent period (month)

Storage of medication

All medications procured from the market are stored on shelves in the medical store. Emergency medications are also stored at the nursing stations in General Ward and in ICU. Medications requiring cool temperature are stored in the refrigerator in General Ward.

In case any medication is used in an emergency from the stocks kept in the ward, then the same is specifically noted in the ‘Nurses’ Notes’ part of the HMS software. Once such medication is replenished in the ward store, the details of replacement are also entered in the Nurse’s notes by the duty nurse.

At the monthly stock review on last working day of every month, batchwise ageing report for all medications stocks is viewed on the HMS software. Medications with expiry date within next two months are separated to be returned / exchanged from the distributor, if possible. In case the same cannot be used/returned/ exchanged before expiry date, then such medications are disposed off as per the guidelines for Category 5 bio-medical waste, by putting them in Black polythene bags labelled Category 5 Bio-Medical Waste with bio-hazard symbol, and sending them to Central Incinerator facility of Bhopal Incinerators Ltd.

 Adverse (Drug) Event

Any untoward medical occurrence that may present during treatment with a pharmaceutical product but which does not necessarily have a causal relationship with this treatment.

 Adverse Drug Reaction

A response to a drug which is noxious and unintended and which occurs in doses normally used in man for prophylaxis , diagnoses, or therapy of disease or for the modification of physiologic function.

The harm may be caused by a) the drug, b) medication error. (overdose or underdose).